HIPAA

HIPAA Notice of Privacy Practices

Well Route LLC Notice of Privacy Practices
Effective Date: April 14, 2025

This Notice of Privacy Practices describes how Well Route LLC, operating as Well Route (“Well Route,” “we,” “us,” or “our”), may use and disclose your Protected Health Information (PHI) in connection with our telemedicine services, and your rights regarding that information. PHI is information about you that can identify you and relates to your health, healthcare, or payment for healthcare (e.g., medical history, appointment details). As a healthcare provider under the Health Insurance Portability and Accountability Act (HIPAA), we are required to provide this notice and protect your PHI. Our services are available only to Texas residents.

1. How We May Use and Disclose Your PHI
We may use or disclose your PHI without your authorization for:

  • Treatment: To provide telemedicine services (e.g., sharing your medical history with a licensed Texas provider).

  • Payment: To bill you for services (e.g., processing out-of-pocket payments, as we do not accept insurance).

  • Healthcare Operations: To manage our business (e.g., quality reviews, staff training, compliance audits).

  • As Required by Law: For legal obligations (e.g., reporting to Texas health authorities, responding to court orders).

  • Public Health and Safety: To prevent serious threats (e.g., reporting communicable diseases, abuse, or imminent harm).

  • Business Associates: With vendors (e.g., scheduling platforms) under HIPAA Business Associate Agreements.

Other uses or disclosures (e.g., marketing, sharing with third parties not involved in your care) require your written authorization, which you may revoke at any time.

2. Your Rights Regarding Your PHI
You have the following rights:

  • Access: Request a copy of your PHI (we may charge a reasonable fee for copies).

  • Amend: Request corrections to inaccurate PHI.

  • Accounting: Request a list of certain disclosures made in the past 6 years.

  • Restrict: Request limits on certain uses or disclosures (we’re not always required to agree).

  • Confidential Communications: Request alternative ways to receive PHI (e.g., a different email).

  • Be Notified: We’ll inform you if your PHI is breached.
    To exercise these rights, contact us at info@gowellroute.com. We’ll respond within 30 days, per HIPAA rules.

3. Our Responsibilities
We are required to:

  • Maintain the privacy and security of your PHI.

  • Notify you of any breaches of unsecured PHI.

  • Follow this Notice and provide it to you.

  • Obtain your authorization for uses or disclosures beyond those described here, except as permitted by law.

4. Examples of PHI

  • Medical history, symptoms, or diagnoses shared during appointments.

  • Billing records for telemedicine services.

  • Appointment schedules or communications with providers.

5. Complaints
If you believe your privacy rights have been violated, you may:

  • Contact our Privacy Officer at info@gowellroute.com, Monday–Friday, 9:30 AM–4:30 PM.

  • File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (www.hhs.gov/ocr).
    We will not retaliate against you for filing a complaint.

6. Updates to This Notice
We may update this Notice to reflect legal or operational changes. The updated Notice will be posted at gowellroute.com/hipaa-notice and available upon request. Your continued use of our services after changes constitutes acceptance.

7. Contact Us
For questions or to exercise your rights:

  • Email: info@gowellroute.com

8. Texas Compliance
This Notice complies with HIPAA and Texas laws, including the Texas Medical Records Privacy Act, ensuring your PHI is protected in our telemedicine practice.