Privacy Policy

Privacy Policy

Well Route LLC Privacy Policy
Effective Date: April 14, 2025

At Well Route LLC, operating as Well Route (“Well Route,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (gowellroute.com) or our telemedicine services. This policy applies to all users of our services, which are available only to Texas residents. For information about how we handle Protected Health Information (PHI) under HIPAA, please see our Notice of Privacy Practices (#).

1. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, billing information (e.g., credit card details), and other information you provide when scheduling appointments or creating an account.

  • Health Information: Health-related data you share (e.g., medical history, symptoms) to facilitate telemedicine services, which may be considered PHI under HIPAA.

  • Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.

  • Cookies and Tracking: We use cookies to enhance your experience (e.g., remembering preferences). You can manage cookie settings in your browser, but disabling them may affect functionality.

2. How We Use Your Information
We use your information to:

  • Provide and schedule telemedicine services with licensed Texas healthcare professionals.

  • Process payments (out-of-pocket, as we do not accept insurance).

  • Communicate with you (e.g., appointment confirmations, follow-ups).

  • Improve our website and services (e.g., analyzing usage trends).

  • Comply with legal obligations (e.g., reporting to regulatory authorities).

  • Protect our rights, users, or others (e.g., fraud prevention).

3. How We Share Your Information
We may share your information as follows:

  • With Healthcare Professionals: To provide telemedicine services, we share necessary information with licensed providers.

  • With Service Providers: Third-party vendors (e.g., payment processors, website hosts) may access data under strict confidentiality agreements and, where required, HIPAA Business Associate Agreements (BAAs).

  • For Legal Reasons: If required by law, court order, or to protect our rights (e.g., fraud investigations).

  • De-Identified Data: We may share aggregated, non-identifiable data for analytics or research.
    We do not sell your personal information.

4. Your Rights and Choices
You have the right to:

  • Access: Request a copy of your personal information (subject to verification).

  • Correct: Update inaccurate information via your account or by contacting us.

  • Delete: Request deletion of certain data, except where we’re required to retain it (e.g., for legal compliance).

  • Opt-Out: Unsubscribe from marketing emails (note: transactional emails, like appointment confirmations, are required).
    To exercise these rights, contact us at info@gowellroute.com. We’ll respond within 30 days, per applicable laws.

5. Data Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your information. Payment details are encrypted during transmission. However, no system is 100% secure, and we cannot guarantee absolute protection. Notify us immediately at info@gowellroute.com if you suspect unauthorized access.

6. Data Retention
We retain personal information only as long as necessary for the purposes outlined (e.g., providing services, legal compliance). Health information is retained per HIPAA and Texas recordkeeping laws (typically 7 years).

7. Children’s Privacy
Our services are not intended for individuals under 18 without parental consent. If we learn we’ve collected data from a minor without consent, we’ll delete it promptly.

8. Third-Party Links
Our website may link to third-party sites. We’re not responsible for their privacy practices. Review their policies before sharing information.

9. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The updated policy will be posted at gowellroute.com/privacy-policy with a new effective date. Your continued use of our services after changes constitutes acceptance.

10. Contact Us
For questions or to exercise your rights, contact us:

  • Email: info@gowellroute.com

  • Hours: Monday–Friday, 9:30 AM–4:30 PM
    For HIPAA-specific inquiries, see our Notice of Privacy Practices (#).

11. Compliance Note
This Privacy Policy complies with federal and Texas laws, including general privacy principles and consumer protection regulations. For health information, we adhere to HIPAA, as detailed in our Notice of Privacy Practices.